Posted: Monday, August 31, 2015 on 9:09 AM
Customer service and user satisfaction are the goals for top Vancouver emergency loan firm states CaptainCash.ca
Vancouver, BC -- (ReleaseWire) -- 08/31/2015 -- According to a report released by Bankrate.com, 26% of all consumers have no emergency savings. Furthermore, over the past four years, there has been very little progress in saving, with even those individuals who do manage to save not putting away enough. Banking statistics reflect as many as two-thirds of all people in the US and Canada do not retain the recommended six months worth of expenses in their savings accounts in case of emergencies. To this end, many individuals today find themselves turning to non-traditional means to secure funds; however, with a number of companies in the field from which to choose, consumers often have difficulty deciding which one to turn to. Often, the difference can be the small, subtle attention to details and dedication to customer service which make the difference to consumers.
Vancouver's top emergency loan provider Captain Cash is well aware of the need for top customer service and prides itself on this. The firm has, therefore, recently announced its new paperless application, a breakthrough in efficiency and part of their goal of total customer satisfaction. Their web site confirms, stating, "What we offer is unique: not a single paper document will be required from applicants. We accept e-signatures, and instant verification. By giving us a secured view-only access to bank accounts, it is possible to get approved for a loan without the painful process of providing a series of documents."
Exemplary customer service in the emergency loan industry is more important than ever states Captain Cash's top brass. Captain Cash confirms, stating they now have over twenty dedicated agents handling inquiries within a twenty minute time frame for Facebook messages and only a 1 minute answer time with phone calls. In fact, states Captain Cash, they've had 10,000 loan requests since June 25, 2015. "With a cash flow analysis to better assist customers, Captain Cash is geared toward complete customer service through highly reliable and trustworthy methods, including the founder actively handling customer services himself in order to make sure customers are delighted. We also have technology currently in development for customer service and tracking purposes. "
In the emergency loan industry, quick turn around is paramount. Captain Cash and their staff work hard to provide industry leading deposit times. According to their website, "We pride ourselves in providing applicants with quick and reliable service. Therefore, loans will be deposited in accounts on the same day of the application, as long as the application has been approved by 2 pm EST."
About Captain Cash
Captain Cash is a brokerage company dedicated to finding loans for clients with both good and poor credit. The firm prides itself on their amazing customer service, with a mission to meet and surpass their client's needs. With Captain Cash, it's quick, easy and simple to obtain a loan.